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Customer Support

Successful businesses focus on the customer's needs. This ought to be an important purpose for most business websites. Pre-sales support can be enumerated under revenue generation, but post-sales support to your customers is a category all of its own. Fortunately, the Web can provide the very best in customer support. Your system may be as simple as an FAQ or troubleshooting decision tree. What a great way to help your customers. Providing customer support on the Web is not only efficient for the customer, it is also a boon to company customer support departments, who can refer callers to their website for detailed and complete information, substantially shortening phone calls.


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revenue generation.
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SEO vs Website Design.
what they say ...

Thanks for designing a site that brings us into the 21st Century! and for your patience & help along the way.

Mike - Systems Administrator,
Bristol Bending

I wish to thank Annette Read at S.A.M. 365 Ltd, for assisting me in discovering the source of the problem. Annette, thank you very much for your help. Your suggestion did the trick.

Kenneth L. Anderson,
President - Ten Spider Enterprises
Posted on W3C Public Archives

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